MRO

Why use VizSeek for MRO?

When equipment breaks down in the field, many times local personnel can’t properly identify the model number of a broken part. The service engineer will call the company’s customer service department trying to describe the part. They often take a picture of the broken part and email it to the rep. On occasions they will even send the physical part just so it can be identified. Once identified, customer service will then have to coordinate with the engineer to locate the right part and get it delivered to the job site. This whole process can take days causing devastating construction delays.

By using VizSeek, visual and shape search, the service engineer can quickly identify the defective part. Just upload a photo or a hand drawn sketch of the part using a mobile app built by VizSeek, and matching parts are returned including detailed attribute information. Once the engineer has selected the correct part, it can be ordered and scheduled to be shipped to the job site immediately.

Impact

-Turnaround time is reduced from 20 mins to less than 3 mins for service requests that can be satisfied by CUSTOMER SERVICE CALLS ONLY

- Reduce turnaround time for other service requests from 2 days to hours

- Increased customer satisfaction

- Improved potential for capturing aftermarket part sales from non-OEM competitors

- Increase of on-call requests attended by an average of 50/day/customer service rep

- 5 service reps, @ $491per B2B order (Forrester) @5% conversion rate

- 10% of additional value capture (conservative)

Additional Top Line: $122,750/year